No extra fees from us! However, your bank or PayPal may apply currency conversion or cross-border fees.

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Yes. Charges will appear under our hotel name or our payment partner’s name (Stripe/PayPal). Contact us if unsure.

Refunds are processed through your original payment method. Stripe refunds take 5–10 business days; PayPal refunds are instant or within 24 hours.

Payment is collected in full at the time of booking. For pre-authorizations or deposits, we’ll notify you in advance.

We securely process payments via Stripe and PayPal. These platforms support major credit/debit cards (Visa, MasterCard, American Express) and direct PayPal transfers. All transactions are encrypted for your safety.

Yes! We use Stripe and PayPal — industry-leading payment gateways with advanced fraud detection and PCI-DSS compliance. Your card details are never stored on our servers.

Yes! During checkout, select PayPal and choose "Pay with a Card" to complete your purchase without logging into a PayPal account.

This is usually due to bank restrictions (e.g., insufficient funds or international transaction blocks). Contact your bank or try another card/PayPal account.

Yes. Stripe and PayPal automatically convert charges to your local currency (if supported). A small conversion fee may apply by your bank or provider.